When you have the
right for a refund
We will refund your money if our software does not perform a listed
function that it supports and we can't fix it within 14 working
days.
When a refund is
rejected
The following are reasons for us to refuse a refund
- Support has not been contacted
regarding the
issue you are having
- The purchase is past 30 days.
- Refunds will not be provided without
evidence of a support request from you and our failure to
resolve the issue.
- The reason for the refund request is
due to a 3rd party product not working. For example, you can't
get your Blackberry to work with Outlook.
- The reason for the refund request is
due to inherent properties of Outlook and ACT! outside our
control. For example, the neutral date in Outlook is "1/1/4501".
This is nothing we can do to change this date.
- The reason for the refund is "you
don't need it anymore".
How refunds are
processed
Once your refund is approved, we will refund the full amount less
any support/setup calls we have provided. Below is a cost list of
the support calls costs:
- Cost for each Phone Support Call:
$145.00/each
Support via email is free.