Licensing

Saving your license
Consider the confirmation email sent to you when you purchased our products like money. Print the confirmation email and put it in a safe place. In case you lose your hard drive or you have to re-install our software, the license tracking or order number are the most important things for you to re-register your software.

Licensing
All our products are licensed for a single user on a single computer. Please read the license agreement provided with your product.

All our evaluation products are the same as the permanent products. When the correct license is entered, the product then becomes enabled and can be used without the evaluation restrictions.

Activating your product via Internet License Activation

All our other products use an Activation Key methodology. Enter the key on the Registration->Internet License Activation box and the product is then enabled via our license server. Upon receipt of your license number, you must follow the following steps to activate your product:

1. Click on Registration->Internet License Activation  and enter your license number from your purchase. This has to be done from the computer where you want to activate the product. You need to be connected to the internet in order to activate the license. Otherwise, follow the manual license procedure.
2. The license is then activated on your machine.

High Security Firewall Environments
In some cases, certain firewalls will not allow the registration to occur with our license server. To activate your product manually, click on the Registration->Email License Activation in your product and instructions are then sent for the activation of your product.

Activating your product via Email

If Internet License Activation is not possible, the other avenue is Email License Activation.

1. Click on Registration->Email License Activation and enter your license number from your purchase and details to where we should send you the activation instructions. This has to be done from the computer where you want to activate the product.
2. Upon receipt of your email request, an email is sent to you with instructions on how to activate the product. Make sure that you allow emails from 123Sync.com to be delivered to your inbox.

Issues with licenses

Computer Crash. In case of a computer crash or reformat, to re-activate your license use the Registration->Email License Activation procedure.  When the software is installed, perform a Registration->Email License Activation and enter your data including a valid license number and the cause of the re-activation. The activation instructions are then sent to you via email.

Lost License. Contact the store/eCommerce site that sold you the product to obtain a copy of your license. They have all your data on file. Or you can have us search your lost license via a support purchase.

Installing a license on more than 1 system.
Our licenses are to be installed on only 1 system. If you want to install the software on more systems, just purchase additional licenses.

License re-activation restrictions

The license you purchased is only licensed to be used on one computer. We do, however, allow for the license to be re-activated for up to 3 times over a period of 3 years of your purchase. If you require any more re-activations, you must purchase a new license at full price.

Other License Issues
Purchase a support incident and we'll assign a person to resolve your licensing problem.